GeekNums Refund Policy

1. GeekNums: means the operator of the GeekNums products and services (hereinafter “we”).

2. Service: means the computer software systems, cloud services, and other related digital services and supporting functions provided by GeekNums.

3. Subscription plan: means a prepaid subscription plan provided by GeekNums, including paid services of different durations and tiers.

4. You: means a user who purchases or uses the GeekNums services (hereinafter “you”).

5. This Policy applies to your purchase of GeekNums services offline, online, or by any other means confirmed by both parties.

1. You shall, according to your own needs, select the content, quantity, and subscription plan of the GeekNums services, and shall complete the purchase and payment in accordance with the fee schedule and charging methods officially published by GeekNums.

2. Once your purchase and payment are complete, you obtain the corresponding service entitlements, and GeekNums will provide the services to you according to your needs and according to the content and quantity purchased.

3. All payments are final.

1. GeekNums provides prepaid subscription plans and cannot provide a refund for any paid service. Please note that all payments are final.

2. No refund or credit will be made in the following circumstances:

• (1) Service for a partial month;
• (2) The price difference arising from an upgrade or a downgrade of the service;
• (3) Months of an account that has been opened but not used;
• (4) Other fees for subscription plans that have already taken effect.

3. Pursuant to the Law of the People's Republic of China on the Protection of Consumer Rights and Interests and other applicable laws and regulations, the goods provided by GeekNums are related digital services such as computer software systems and cloud services. You acknowledge and accept that, after you confirm the purchase in the purchase process, the Service cannot be refunded once purchased, and the provisions on the 7-day no-reason return do not apply.

1. Before you purchase and pay, you should fully understand the functions and use cases of GeekNums. For that purpose, the official website and the help center of GeekNums both provide complete, detailed, and clear instructions for use and getting-started guides, so as to help you, before purchase, fully understand the functions, use cases, and prices of GeekNums products.

2. You have the right, according to your own needs, to select the content and quantity of the GeekNums services, and you have a duty of reasonable review and care to choose content of the GeekNums services that suits your needs.

1. The specific services of GeekNums, and the methods of charging, are as stated in information officially published by GeekNums.

2. GeekNums has the right to adjust the fee schedule and the methods of charging according to actual needs, and will publish an adjustment in advance by appropriate means such as the official website and the official channel; an adjustment does not affect services that you have already purchased and that have taken effect.

1. If duplicate charges, a billing error, a failure to activate the service as agreed, or a similar circumstance is caused by GeekNums, you may raise it through the contact details in Article 7 of this Policy, and GeekNums will, after verification, deal with it in accordance with the law.

2. Where laws or regulations otherwise require a refund, those provisions prevail. This Policy does not exclude or limit the statutory rights that laws and regulations confer on consumers.

1. If you have any question about, or are dissatisfied with, any order, please first contact online support or send an email, and we will assist you promptly.

2. The specific contact details are listed in the following table:

1. This Policy takes effect on the date of publication of the update date (September 18, 2026) and remains in effect until an updated version is published.

2. GeekNums may update this Policy from time to time, and the updated version will be published on the official website or through official channels, with the update date stated; in the case of a material change, GeekNums will notify you by appropriate means.

3. Your continued use of the GeekNums services is deemed acceptance of the updated Policy.

1. The formation, validity, interpretation, and performance of this Policy are governed by the laws of the People's Republic of China.

2. Any dispute arising out of this Policy shall first be resolved by the parties through friendly consultation; if consultation fails, either party may bring proceedings before a people's court with jurisdiction.

1. Matters not covered by this Policy shall be handled in accordance with the laws and regulations of the People's Republic of China and the relevant rules published on the official platform of GeekNums. If a provision of this Policy is inconsistent with a mandatory provision of laws or regulations, the laws and regulations prevail.

2. If any provision of this Policy is held invalid or unenforceable, the validity of the other provisions is not affected.